Purchase  GraphicEditor openCanvas
portalgraphicsID

GraphicEditor openCanvas Support

In order to provide the better customer support, please read the below guidelines.

Update on the tablet bug

There is a bug that causes unable to draw in openCanvas after installing Wacom's tablet driver V6.3.14-1. If you are currently using V6.3.14-1, please download/install the latest version from the Wacom's website.

Thank you for the understanding and cooperation.

Supported Version and Old Versions Download

Support for openCanvas5.5 will be ended on July 1st, 2015.

Support for older versions prior to openCanvas5.1 has been ended.

Downloading from Serial Key Management page of the following old products will be ended on July 31st, 2014 due to the end of support.

Serial Key Purchase and Upgrade

Eligible Users for Free Upgrade
Users who purchased openCanvas5.5 after December 3rd, 2013 are eligible to receive the upgrade Serial Key for openCanvas6. Serial Key has been automatically issued to Serial Key Management page. This includes users who purchased through TINAMI.
Also, users who purchased openCanvas5.5 in STEAM after January 20th, 2014 are eligible for free upgrade to version 6. Please refer to openCanvas product page in STEAM for further details.
About the upgrade price
Users who purchased openCanvas5.5 prior to December 2nd, 2013 and have had openCanvas2 to 5 series are eligible to get the upgrade to the latest openCanvas6 with the discount price at 2700JPY (US$35.00). By registering your Serial Key in Serial Key Management page, the discount price will be applied.

Serial Key and Activation

Serial Key is the important information for using the product.

Serial Key
Upon the completion of the payment, Serial Key will be issued to Serial Key Management page normally within 3 business days.
Serial Key can be used by the single person who can install up to 3 devices for your own use.
Serial Key issued after August 29th, 2009 can be checked in Serial Key Management page.
Serial Key is tied to the registered portalgraphicsID at the purchase, thus you cannot re-issue Serial Key to another account or email address. Please refer to Serial Key Management page for more information.
Please contact our customer support [ support@portalgraphics.net ] for the Serial Key related issue.

Serial Key activation is required from openCanvas6.

Activation
Activation is to verify that your openCanvas Serial Key is genuine and that it has not been used on more computers than the portalgraphics.net allow.
To proceed the activation, the issued Serial Key upon purchase and internet connection are necessary.
Please contact our customer support [ support@portalgraphics.net ] with the answers to the below questions for the activation related issue.
  • Operating System (eg. Windows 8.1 64bit version)
  • openCanvas Version (eg. openCanvas 6.0.XX 64bit version)
  • portalgraphicsID (the registered email address)

Product Malfunction

We are preparing the English Support Forum currently.

If you have any inquiries, please look at the Japanese Support Forum or email us.

Page TOP